We can help you retrieve your Ankama account name provided that your account is valid.

An account is considered as valid if it complies with the General and Specific Terms and Conditions of Use of the Ankama websites and products. It must at least comply with the two following rules:

- personal details must be valid and verifiable (full name, date of birth, mail address)

- a valid email address must be provided



If your Ankama account is valid, you may contact Support.