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News

  • Latest news 2008-11-12 18:08:40

    [DOFUS] Unscheduled maintenance, 18 November 2008

    On Tuesday 18 November 2008 we will be carrying out maintenance on all game and site servers.
    All our services will be inactive between 0600 and 0900 GMT+1 and will be functional again before midday.

  • 2008-10-29 Abandoned houses put back on the market on 25/11/08
  • 2008-10-28 Connexion Server Issue, 28/10/08 [Fixed]
  • All news

TOP 5 - FAQ

  • I forgot my account name. What do I do?
  • I have forgotten the email address associated with my Ankama account.
  • I've forgotten my password, what can I do?
  • My secret question/answer
  • What constitutes a valid Ankama account?

Servers information

  • 2008-11-12 [DOFUS] Unscheduled maintenance, 18 November 2008
  • 2008-10-28 Connexion Server Issue, 28/10/08 [Fixed]
  • 2008-09-25 Exceptional Maintenance - today from 10:30 pm till 11:00 pm
  • All servers information

Subscription

  • Selection of payment method
  • My subscription gift
  • How can I find out if my subscription has been credited?
  • Automatic renewal
  • My subscription has been validated, but I'm still in 'discovery' mode
  • When subscribing to DOFUS, I made a mistake and paid for the wrong account. Can I move the subscription to another account?
  • I would like to cancel a subscription, is that possible?
  • I noticed debits from Ankama on my bank statement

Technical Assistance

  • Download and installation
  • Connection
  • DOFUS Client

Bugs/minor problems

  • What is a bug?
  • I wish to report a bug in game
  • I can't talk in the DOFUS chat channels. Is this normal?
  • How do I find out the game time?
  • I died and can’t see my tombstone, what should I do?
  • I want to suggest an improvement to the game. Who do I contact?
  • What is a Rollback?
  • What is a downgrade?

Characters

  • How do I restore a character?
  • How do I choose my characters' names?
  • Is it possible to change the names of my characters?
  • My character's name has been changed. Why is this?
  • Is it possible to transfer my character to another server?
  • Is it possible to transfer my character to another account?

Moderation

  • What is a moderator?
  • How will I recognise a moderator?
  • How can I contact a moderator?
  • How do I become a moderator?
  • How do I report unacceptable behaviour or comments?
  • I am the only one the moderators are warning. Why is this?
  • A moderator asked me for my account name and password. Should I give these details out?

Security in game

  • How do I exchange an object securely?
  • A player scammed me in an exchange. What can I do?
  • I'm afraid my resources will be stolen
  • I lent an item to a friend, but they won't give it back. What can I do?
  • Someone stole items/Kamas from me. How can I get them back?
  • Error: "Another user was connected on this account. They have now been disconnected."
  • A player wants my MSN address. Should I give it out?
  • Advertising for websites in DOFUS or in the Wakfu Beta
  • How do I buy/sell a house securely?
  • Can I sell a guild?

Lottery

  • How do I play the Lottery?
  • What types of tokens are available?
  • How can I get tokens for the Lottery?
  • Where can I find my Lottery tokens?
  • I can't sign into the Lottery. Why not?
  • I have subscribed and my subscription has taken effect, but I have not received my tokens. Why?
  • When does the Lottery finish?

Godfather Fortunes

  • What is Godfather Fortunes about?
  • How is Godfather Fortunes played?
  • What are the rules of the game?
  • How do I invite a friend?
  • Can I reuse the link to the registration page which is sent to my goodfellas?
  • How do I advance on the game board and win gifts in Godfather Fortunes?
  • I still haven’t received my gift… is this normal?
  • My friend created an account, but I’m still not a Godfather. Why?
  • How do I know when my friend has subscribed and become my goodfella?
  • My friend subscribed for 3/6/12 months, but I only went forward 4 squares on the board. Why?
  • My Godfather hasn't moved on the game board. Why?
  • My friend subscribed using the link I sent but I have still not moved forward on the game board. Why?
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